Returns Policy


Effective Date: 15 February 2026

At JENROHE, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our policy below, which outlines your rights under Australian Consumer Law and our own returns process.

We offer pre-paid return label for our Australian customers.

Change of Mind Returns

To submit a return request, please visit our Returns Portal: 

We do offer the option of exchange or store credit, provide the following conditions are met: 

  • Item is returned within 30 days of delivery

  • Product is unused, in original condition, with tags and packaging intact

  • Proof of purchase is provided

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or you received the wrong product, please contact us as soon as possible.

How to report an issue:

  • Email us at hello@jenrohe.com.au

  • Include your order number, a description of the issue, and photos (if applicable)

If the item is confirmed to be faulty or incorrect, we’ll offer a suitable remedy under ACL - including a refund or replacement - and we’ll cover the return shipping cost.

How to Return an Item

  1. To submit a return request, please visit our Returns Portal: or contact us at hello@jenrohe.com.au with your order number and reason for return

  2. Wait for return approval and instructions

  3. Package the item securely to prevent damage in transit

  4. Return the item using a tracked service (for change-of-mind returns)

We are not responsible for items lost during return shipping. Please keep your tracking number.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved:

  • Refunds will be issued to your original payment method.

  • We will issue a full refund for the returned item.

  • Processing times may vary depending on your payment provider.

Exclusions

Returns will not be accepted for the following:

  • Gift cards

  • Clearance items marked “Final Sale”

Slightly Imperfect

  • There are no exchanges, returns or refunds on Slightly Imperfect" items are final.

Need Help?

For return requests or questions, please contact: hello@jenrohe.com.au