All full priced items can be returned to us for a refund or exchange within 30 days of your bag arriving to you. Please contact us at at hello@jenrohe.com.au to arrange your refund or exchange.

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. View our Shipping Policy.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. For more information, view our Shipping Policy.

For more information, please visit our Return Policy.

Use a high-quality leather conditioner to keep your bag soft and supple. For best results, consult a leather care specialist.
As the years pass, the leather deepens in character, carrying the imprint of your life.
Always store in your JENROHE dust bag when not in use.

Natural suede may show slight variations and markings, this is part of its charm. While colour-treated to reduce transfer, minimal care is still recommended. Use a suede protectant spray, and gently brush to refresh the surface. Avoid water exposure. Always store in your JENROHE dust bag when not in use.