Privacy Policy

At JENROHÉ (ABN 39565 476 612 ("we", "us", "our"), are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [yourwebsite.com.au], make a purchase, or otherwise interact with us.

What Information We Collect:

1. We may collect personal information that is necessary for us to conduct our business activities. This includes, but is not limited to:

Name
Email address
Billing and shipping addresses
Phone number
Payment information (processed securely via third-party providers)
Purchase history
IP address, device details, browser type
Cookies and usage data

2. How We Collect Information

We collect personal information through various means, including:

When you visit our website
When you register an account or place an order
When you subscribe to our newsletter or marketing emails
When you contact us via email, phone, or web forms
Through cookies and analytics tools when you browse our site

3. Why We Collect Your Information

We collect your personal information for purposes including:

Processing and fulfilling your orders
Providing customer support
Sending order and shipping confirmations
Sending marketing and promotional communications (if consented)
Improving our website, services, and customer experience
Meeting legal and regulatory obligations

4. Disclosure of Personal Information

We may share your personal information with:

Third-party service providers (e.g., payment processors, couriers, email platforms)
Regulatory authorities when legally required
Our business partners for services on our behalf (e.g., IT, marketing)
Entities in the event of a business transfer or sale

We ensure all third-party providers comply with applicable privacy laws and only use your information for the purposes we specify.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Overseas Disclosure

Some of the third-party service providers we use may store or process your personal information overseas, including in the United States, the European Union, or other countries. Where this occurs, we take reasonable steps to ensure your data is handled in accordance with Australian privacy laws.

6. Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

7. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections where necessary. To do so, please contact us using the details below. We may require verification of your identity before responding to such requests.

8. Marketing Communications

If you have opted in, we may send you promotional messages. You can unsubscribe from these communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You may choose to disable cookies via your browser settings, though this may affect site functionality.

Jenrohe's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date updated accordingly. We encourage you to review this policy periodically.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us at: hello@jenrohe.com.au