Shipping Policy
At JENROHÉ, we provide international shipping and remain committed to delivering a seamless and satisfying shopping experience. We kindly ask that you review the following shipping policy to ensure accurate and timely delivery of your order.
Shipping Rates
| Region | Shipping Method | Estimated Delivery Time | Cost (AUD) |
|---|---|---|---|
| Australia | Standard | 2–5 business days | $9.95 or FREE over $200 |
| Australia | Express | 1–3 business days | $14.95 |
| New Zealand | Standard | 5–10 business days | $15.00 |
| New Zealand | Express | 2–5 business days | $25.00 |
| Rest of the World | Standard | 7–15 business days | $50.00 |
| Rest of the World | Express | 5–10 business days | $60.00 |
International Taxes & Duties
Individual taxes and duties may apply based on your country's import regulations. These additional charges are the customer's responsibility and are not included in the purchase price or shipping fees.
Important Information
Customers are responsible for maintaining accurate and current personal information, including delivery address and contact details. Once an order is dispatched, address details cannot be altered. If an order is returned due to incorrect information, the customer will incur the standard postage rate for reshipment.
In case of any errors in your order details post-placement, promptly notify us via email at hello@jenrohe.com.au and we will do our best to rectify the issue before dispatching your order.
JENROHÉ is not liable for items once they have left our premises. We recommend selecting a delivery address where someone can sign for and receive the parcel, especially if you anticipate being unavailable during delivery hours.
If you have any further inquiries or need assistance regarding shipping, feel free to reach out to us — we're here to help.